Frequently Asked Questions

There is no catch, no hidden fees, no hassle and absolutely no bull! Whatever you need, we’ll try our best to set up a rental plan that will work for you and within your budget.

Once you’ve completed your application and submitted the paperwork, it will be assessed by our credit team within 3 – 4 business days. Once approved and we’ve received your initial payment/s we’ll dispatch your order. Delivery can take a few days, depending on the product and your location, and we’ll send you tracking details once it goes out.

Due to the application and assessment process we cannot offer same day delivery. If we receive all required information with your application, it passes our assessment, and you make the upfront payment promptly, we’ll send your order out as quickly as possible.

As part of our verification process we need to authenticate your bank account so we know the details provided are correct. For new customers and customers changing bank accounts, we require one or two payments, depending on the product. As soon as this is received we mark the order for delivery.

As soon as we dispatch your order you’ll receive tracking details, so you can see exactly where it is. If you haven’t received tracking details it may be because we are still awaiting income and identification documents or the first one or two fortnight’s payments. To see if there’s anything outstanding on your end or if there’s any delays with the item you’ve ordered, just contact us or give our customer service team a call on 1300 723 808.

We send everything to you at no additional cost for standard deliveries. This may be via Registered Post, through our own delivery trucks, or from a supplier in your local area. Additional costs may apply in some circumstances, e.g. if you missed an appointment requiring a return visit, or other complications that may require extra costs.

If you want to add another product we can amend your application, however it will need to be resubmitted to our assessment team. If you’d like to add a product please contact us or give our customer service team a call on 1300 723 808

All products come with manufacturer’s warranty, and if that runs out before the end of your contract we’ll take over and keep you covered.

If you accidentally damage the goods we can get them repaired for you at the cheapest possible cost. Usually we’ll let you add these costs onto your contract rather than having to fork out up front, and we don’t charge you a fee on top of that – what it costs is what you’ll pay. Unfortunately, the cost to repair some damage may be too much to justify from time to time, but we’ll always look at the best way to resolve your issue.

Sometimes things happen – we understand that. If you need to return your product, that’s fine with us, and there’ll be no additional costs if you return the products in good working order. Any outstanding payments will need to be paid before we can terminate the contract though.

Absolutely, just contact us or give our customer service team a call on 1300 723 808 and we’ll let you know how long is remaining on your contract and what your payout figure is.

Depending how far you are into your agreement and whether you’d like to keep your existing rental, we have a number of options available around upgrading. To find out your options just contact us or give our customer service team a call on 1300 723 808.

Our focus is to provide the most affordable prices on essential products, so unfortunately, we can’t take custom orders outside of our existing product range.

As it’s a rental, you don’t automatically own the product at the end of the contract. When your contract finishes you can make an offer to purchase the products outright. We’re a pretty accommodating bunch and accept reasonable offers.

The quickest way for you to get in touch with us is via Live Chat on our website, or by calling us on 1300 723 808. Alternative you can submit an enquiry and we’ll call you back!.