Essential Appliance Rentals Pty Ltd has been established as a result of many years of dedicated, professional service to our clients. We have a vast amount of experience in providing clients with a professional service in the provision of household equipment and appliance rentals.
Essential Appliance Rentals Pty Ltd endorses and abides by the relevant Codes of Conduct and strictly adheres to the various Acts of Parliament and those passed by the National and the various State and Territory governments of Australia. We also comply with all requirements as directed by ASIC our National Regulator. We are a licensed credit provider which ensures we follow ethical and professional practices.
Essential Appliance Rentals specialises in one type of product, a “Rental” program for essential household equipment and appliances.
Suitability of loans to your financial objectives
It is our duty to have a reasonable knowledge of your current financial situation and objectives before we can recommend a suitable arrangement that would meet your requirements.
As a credit licensee we are required to:
- Make reasonable inquiries about your financial situation, and your requirements and objectives
- Take reasonable steps to verify your financial situation
- Make an assessment about whether the credit contract is ‘not unsuitable’ for you (based on the inquiries and information obtained in the first two steps).
You as the consumer can request for a written copy of the assessment. If we supply that to you it must be free of charge however we are not required to give you a copy of the assessment if the lease is not entered.
Your Privacy Protection
The privacy of our customers’ personal information is and has always been important to us. We are committed to respecting our customers’ right to privacy and protecting their personal information. We are bound by the National Privacy Principles in the Privacy Act 1988 (Commonwealth) as well as other applicable laws and codes affecting personal information. Our staff are expected to respect our clients privacy in accordance with our standards, policies and procedures.
We will maintain a file which contains all the personal details you have disclosed and the information included in your rental agreement. You can arrange to examine your personal file by simply contacting us.
If you have a complaint about the services we provide, the following options for resolution are available.
Most complaints or disputes arise from miscommunication and can usually be resolved amicably without delay. If you find yourself in this situation, contact us and explain your concerns in order for us to provide a speedy resolution.
1. First Option
If you are not satisfied with any response then please contact as follows:
Contact name of our complaints officer: Anne McKenzie
Contact phone number: 1300 723 808
2. Second Option
If you feel after the previous option your complaint has not been satisfied, you may contact our ASIC approved complaints body being: Credit Ombudsman Services Ltd (COSL), Telephone number: 1800 138 422 Website: https://www.cio.org.au/
Essential does not currently pay commissions for the introduction or referral of business to us.
Essential Appliance Rentals Pty Ltd Building 31/885 Mountain Hwy, Bayswater VIC 31532 email@example.com 1300 723 808 essential.net.au
Australian Credit License 393256 ACN 093 580 655