FAQs
What if something happens and I can't continue with the rental agreement?
Sometimes things happen, we understand that. If you need to return your product and cancel the rental contract, that’s fine with us, and there’ll be no additional costs if you return the products in good working order. Any outstanding payments will need to be paid before we can terminate the contract though.
How do I cancel my contract?
If you’d like to cancel your contract and return your product in good working order, please contact us (we have Live Chat and email available) or call our customer service team on 1300 723 808, 9am to 5pm AEDT Monday to Friday.
Please note: Any outstanding payments will need to be paid before the contract is cancelled.
Do I own the product at the end of the rental?
As it’s a rental, you don’t automatically own the product at the end of the contract. When your contract finishes you can make an offer to purchase the products outright. We’re a pretty accommodating bunch and accept reasonable offers.
How long are your rentals?
We want what works best for you, so you can choose from 12, 18 or 24 month contracts.
Please note: We are not able provide shorter-term rentals for a few days or weeks as well as rentals for staging furniture, event and party hire.