How quickly will I receive my order after I've submitted my application?
Once you’ve completed and submitted your application, it will be assessed within 3 to 4 business days. After approval and the first payment/s your order will be dispatched and will be with you within 5 to 10 business days. We’ll send you tracking details once your order is dispatched.
Do you offer same day delivery?
Due to the application and assessment process we cannot offer same day delivery. If we receive all the required information with your application, it passes our assessment, and you make the first payment promptly, we’ll send your order out as quickly as possible.
Where's my order, I haven't received it yet?
As soon as we dispatch your order you’ll receive tracking details. If you haven’t received the tracking details it may be because we’re still awaiting income and identification documents or the first one or two payments. To see if there’s anything outstanding on your end or if there’s any delays with the item you’ve ordered, just contact us or call our customer service team on 1300 723 808 during business hours.
How do I collect/receive my order?
We send everything to you at no additional cost for standard deliveries. This may be via Registered Post, through our own delivery trucks, or from a supplier in your local area. Additional costs may apply in some circumstances, for example if you missed an appointment requiring a return visit, or other complications that may require additional costs.
What areas do you deliver to?
We have offices in Melbourne, Sydney, Brisbane and Perth, and can deliver almost anywhere! Visit our avaliable products page to see what's available in your area, or check the availability tab on a specific product page. Alternatively you can give our customer service team a quick call on 1300 723 808 and we can check for you.