Are your products new or second hand?
The products you see on our website are brand new, and we have a range of nearly new ex-rental products that you can apply for by calling us on 1300 723 808.
You've got a newer version of my rental product - can I upgrade?
Depending how far you are into your rental agreement and whether you’d like to keep your existing rental, we have a number of options available for upgrading. To find out your options just contact us or call our customer service team on 1300 723 808 during business hours.
Can you order me a specific product?
Our focus is to provide the most affordable prices on essential products, so unfortunately, we can’t take custom orders outside of our existing product range.
How does enabling technology on my mobile phone work?
Enabling Technology has been added to your mobile phone, allowing Essential to locate your handset if it gets lost, disable the device if it is stolen, and send a message to the person with the phone if stolen.
We may also use this technology should there be payments overdue on your rental, in which case you should contact us immediately.
Essential will not use the Enabling Technology to view, use or transmit any information on your handset.